1. Which shipping carriers do you ship with?

All orders are shipped with the company GLS ( General Logistic Services) and are delivered via services GLS Parcelshop, GLS Business, or GLS private delivery.

Delivery within Denmark takes approx. 1-3 workdays. You will receive an email with your order confirmation as soon as you place your order and an email when your order is shipped.
Delivery outside of Denmark takes 5-7 workdays.
During the more busy seasons such as Christmas and Black Friday orders can take extra time to be delivered.

We provide you with a tracking number with your order confirmation. Please insert the tracking number by clicking here: Track and trace

If you have not received your tracking number – please contact

Yes – We ship to other countries within the EU with GLS. You can see the full list here: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Sweden, Slovenia, Spain, and United Kingdom Shipping outside of Denmark costs DKK 149 DKK

If you want to change or cancel your order after you have placed it, you need to contact Our customer support will cancel your order.

Your order will also be canceled if you wish to change to another size. Remember to write your name and order number in your email when contacting us. 

To change your order, you must make a new order on our website with the correct style and size.

We aim to pack your order right after placing it as we strive to deliver all shipments as quickly as possible. Therefore, we can not guarantee that we can stop the order from being shipped.

It is your responsibility to pick up your package within 10 days, as parcel shops only have limited space and cannot store packages for an extended period. When a package is not picked up from the parcel shop, it is sent back to our warehouse.

It is your responsibility to contact us at to arrange for your order to be shipped once again.

Return & Exchange

1. How do I exchange my purchase?

If you want to exchange your product/s for another size, style, or color, please place a new order and create a return of your received product/s with help from our return section.  

Insert the order number and email address, and you will receive an email with a return label. Click here to go to our return form. 
Then you need to place a new order with the correct style and size on our webshop. 

If you want to return your purchase, let our return section guide you. Use your order number and email address to receive the return label.

The return label will be sent to your email. If you cannot find the email in your inbox, please check your spam filter or contact our support team.

When our warehouse has received your package the amount will be credited back to the same bank account/card that was used to purchase the order.

Returned products must be in the same condition and quantity as it/they were when first received. Also, the item/s must not have been used, all original tags must be intact and the parcel must be received in the original packaging. 

It is not possible to transfer your refund back to another account that is not connected to the card used when purchasing on the website.

If the item is defective or you have not received what you have purchased, you must contact our customer support at 

Remember to include your name and order number in the email, and we will contact you as soon as possible with a proposal for a solution.

We pay for the freight back and forward when we make mistakes. For more information about your warranty, please check out our Terms and conditions

No – It is not possible to return orders/items in person by showing up at the address. Kindly use our return section as a guide and drop off your return at the closest parcel shop. Find your nearest GLS parcel shop here: 

No – It is not possible to return/exchange an item purchased on our website in a physical store that sells our brand. Items purchased online on our webshop have to be returned to our warehouse. 

Gift cards

1. I received a gift card. When does it expire?

Gift cards are valid for one year from the date of purchase.

Unfortunately not. Gift cards can solely be used on


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