Terms & Conditions/ Privacy Notice

Terms & conditions

Delivery- and payment confidentiality

All information disclosed to BLS Hafnia for online ordering of items / products remain confidential, including the name and address information as well as information on payment cards.

Payment

By paying for an order on the website, an order confirmation will be sent to you. When we have registered your payment, the order will be packed and sent.

We use Stripe as our payment method. Pay safe with credit card through Stripe. Pay using MasterCard, MasterCard Debit, Visa & Visa Debit.

Warranty information

Any errors or defects in the delivered items / products from the website must be invoked and be enforced against BLS Hafnia group within 2 months after the error / defect has been discovered.

Contacting BLS Hafnia group is demanded, if an eventual error / defect has been discovered. The customer is held accountable if failing to contact BLS Hafnia in the time period noted, and is basically unenforceable 2 years after the delivery has been made

Returns / exchanges

We offer a 14 day return policy on the delivered item / product on the day on which the purchased item has been delivered and received. If you want to return your purchased items / products BLS Hafnia must be informed and it will be returned within 14 days.

Items / products being returned must be returned in the same condition and quantity as it is received. In addition, the item must not be put in use and all original tags must be intact and in original packaging.

If the above are to be met, we will refund the purchase price paid of the returned order. We don’t cover the expenses for shipping of a returned item / product.

Privacy statement

Information about your name, address, phone number, etc. Is treated confidentially and thus used only when we operate your order. Legal requirements say that we may store your personal information for up to five years.

BLS Hafnia is responsible for the handling of personal data; therefore the data is stored on a secure server. We will not disclose your personal information to third parties. PayPal and Epay are our payment solutions, which means that BLS Hafnia do not handle your data stated by the use of debit cards.

Disclaimers

We take reservations for errors and deficiencies in prices and descriptions and availability.

Privacy Notice 

Data privacy is of very high importance for BLS Hafnia. Therefore we strive to be as open and transparent as possible with our processing of your personal data.

This privacy policy seeks to illuminate how we process your data, why we process your data and how we protect it.

Who can access your data?

The data that we collect from you will only be used internally. We never pass on, sell or exchange your data for marketing purposes to third parties.

What are your rights?

The right to access

You are entitled to request information about the personal data we have on you at any given time. If you want to access the information you can contact BLS Hafnia and we will deliver an in depth overview of your personal data via e-mail.  

The right to rectification

You have the right to request ratification of the personal data we hold, if the information is flawed or incorrect. In addition you have the right to have incorrect personal data completed.

The right to erasure  

You have the right to require erasure of any personal data processed by BLS Hafnia at any time except for the situations listed below:

  • You have an ongoing matter with Customer Service
  • You have an open order which has not yet been shipped
  • You have an unsettled debt with BLS Hafnia, regardless of the payment method
  • If you are suspected or have been misusing our service within the last four years
  • If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes.

The right to object to direct marketing

You have the right to object to direct marketing, including profiling analysis made for marketing purposes.

You can easily opt out from direct marketing by following the instructions i each marketing emails.

How can you exercise your rights?

Based on the fact that we take the processing of your personal data very seriously you can always reach our Customer Service department. If you want to exercise your rights please contact us on [email protected].

We may update our Privacy Notice

In a digital world where the boundaries of how communication is flowing is constantly shifting, we may need to update our Privacy Policy over time. The latest version of our Privacy Policy will always be available on our website, so you can keep track of the latest changes. We will keep you updated if we make any notable changes to the Privacy Notice.

Online Purchase

For which purpose do we use your personal data?

When you purchase a product on the BLS Hafnia webshop we will use your personal data to facilitate the purchase. We use your data to make sure that we can process your orders and return your order if necessary. Furthermore we use your personal data to send you notifications of delivery status or in the event of any problems with the delivery or order of your items.

In addition to the aspects mentioned above, we will use your personal data to manage your payments, to handle complaints and warranty matters for products, to identify you and validate your legal age for shopping online and finally to confirm your address.

What types of personal data do we collect?   

We will collect and process the following categories of personal data

  • Order information
  • Payment information and payment history
  • Contact information such as telephone number, name, address and e-mail address.

What is the legal ground to process your personal data?

We have one reason, and one reason only to process your data, and that is to fulfil the service of managing and delivering the order you have purchased to you.     

How long do we save your data?

We will only keep your data as long as you are an active customer. If you want us to delete your personal data you can always contact us on [email protected].

BLS Hafnia is responsible for the handling of personal data; therefore the data is stored on a secure server. We will not disclose your personal information to third parties. PayPal and Epay are our payment solutions, which means that BLS Hafnia do not handle your data stated by the use of debit cards.

Cookies

A cookie is a small text file that is saved, during subsequent visits, retrieved from your computer or mobile device. Cookies is used to secure, that the functions of a specific service work according to the intention. If you use our services, we will automatically assume that your agree to the use of cookies. You accept the use of cookies when you agree to the use of cookies, when you visit our website.

How we use cookies

Like any other webpage we use permanent cookies to store your choice of start page and to save items to your “shopping cart”.

We use cookies to collect statistics with the intent of optimizing our site and to present you with relevant marketing material. We do not use cookies for direct and person-oriented marketing purposes, but merely to target the right audiences when we promote our products. Furthermore we use cookies for the purposes listed below:

Monitoring our websites level of performance and your use of our website  

We use cookies to create an general overview over how you navigate our website, for the purpose of optimizing the ease of use.

Approval and improvement of our websites functionality  

We use cookies to to optimize and improve your overall experience when using our website. This involves remembering your entered information and remember information about your browser and preferences.

Google Analytics

This website uses cookies from Google Analytics with the pure purpose of tracking the traffic on the website. You can opt out from cookies from Google Analytics here: http://tools.google.com/dlpage/gaoptout

How you delete cookies

If you want to avoid the use of cookies, you can always delete them from your browser.

Read the instructions here: http://minecookies.org/cookiehandtering.

How you avoid cookies

If you don’t want to receive cookies, you can always block them. Read the instructions here: http://minecookies.org/cookiehandtering