Frequently asked questions

FAQ

Shipping

1. When do I receive my order?

For orders within Denmark, you will receive your package within 1-3 workdays.

For orders outside of Denmark, you will receive your package within 5-7 workdays.

You will receive an email with your order confirmation as soon as you place your order and an email when your order is shipped.

During the busier seasons such as Christmas and Black Friday orders can take extra time to be delivered.

Tracking:
We provide you with a tracking number with your order confirmation. Please insert the tracking number by clicking here: Track and trace

If you have not received your tracking number – please contact support@blshafnia.com

2. Where do you deliver to?

We deliver orders to the following countries within the EU with GLS: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Sweden, Slovenia, Spain, and United Kingdom.

The shipping cost is calculated at checkout.

3. I didn’t pick up my package in the parcel shop within the 10 day deadline. What do I do?

It is your responsibility to pick up your package within 10 days, as parcel shops only have limited space and cannot store packages for an extended period. When a package is not picked up from the parcel shop, it is sent back to our warehouse.

It is your responsibility to contact us at support@blshafnia.com to arrange for your order to be shipped once again.

4. Which carriers do you deliver with?

All orders are delivered with GLS ( General Logistic Services) and are delivered via services GLS Parcelshop, GLS Business, or GLS private delivery.

5. I want to cancel my order.

If you have placed an order on our website and would like to cancel the order in question, please contact us as soon as possible.

We cannot guarantee that our warehouse will not pack the order before we have been contacted.

Return & Exchange

1. How do I exchange bought items for something else?

If you want to exchange your product/s for another size, style, or color, please place a new order and create a return of your received product/s with help from our return section.

Insert the order number and email address, and you will receive an email with a return label. Click here to go to our return form.
Then you need to place a new order with the correct style and size on our webshop.

1. Opret ny ordre med de korrekte varer.

2. Returner vare(r) fra den oprindelige ordre via vores returformular.

2. How do I return my order?

If you want to return your purchase, let our return section guide you. Use your order number (EU-XXXX) and email address to receive the return label.

The return label will be sent to your email. If you cannot find the email in your inbox, please check your spam filter or contact our support team.

3. When do I receive my refund?

It takes up to five working days fromw hen our warehouse has received your package until the amount will be credited.
We are only able to return the amount to the card used for the original order.

Returned products must be in the same condition and quantity as it/they were when first received. Also, the item/s must not have been used, all original tags must be intact and the parcel must be received in the original packaging.

It is not possible to transfer your refund back to another account that is not connected to the card used when purchasing on the website.

4. What should I do if I have received wrong or defect items?

If the item is defective or you have not received what you have purchased, you must contact our customer support at support@blshafnia.com

It is important that you include your name and order number in the email, to give faster and easier support. We will contact you as soon as possible with a proposal for a solution.

We pay freight costs, when we make mistakes. For more information about your warranty, please check out our Terms and conditions

5. Can I return my order to the address that is on your website if I show up in person?

No – It is not possible to return orders/items in person by showing up at the address. Kindly use our return section as a guide and drop off your return at the closest parcel shop. Find your nearest GLS parcel shop here: https://gls-group.eu/DK/da/depoter-gls-pakke-shops

6. Is it possible for me to return/exchange my purchase made on blshafnia.com in a physical store/stockist that is selling your brand?

No – It is not possible to return/exchange an item purchased on our website in a physical store that sells our brand. Items purchased online on our webshop have to be returned to our warehouse.

7. Is there an extended return period for Christmas gifts?

Products bought in December can be exchanged or returned until January 10, 2025. Products bought on Black Friday can be exchanged or returned within 14 days.

After 14 days we do not refund the money back, however we offer a gift card for the full amount until January 10, 2025.

8. Do I have to return a free item when returning?

Yes, you do.

At present, there is a campaign running with 1x 3-Pack Boxers for an order over DKK 1,500.

For orders where the customer has been able to add a free gift with purchases over a given amount as part of a temporary campaign BLS Hafnia has carried out, the item in question must also be returned if the customer chooses to return other items from the same order.

If the item is not returned, it would be offset against the returned amount.