Return Policy

Return/Exchange: 
If you want to exchange your product/s to another size, style or color please place an new order and make a return of your product/s by our return section: 
Please Click here

Use your order number and email address to receive the return label.

The return label will be sent to your email. If you can’t find the email please check your spam filter or contact our
support team.

When we receive your package in our warehouse the amount will be credited back to your account/card that is used to purchase the order with. The amount will be credited within 3-5 workdays. It cost 29 DKK to use our return section and this amount will be deducted from the amount when we credit. 

Condition: 

Items/products being returned must be returned in the same condition and quantity as it is received. In addition, the item must not be put in use and all original tags must be intact and in original packaging.

Return

We offer a 14 day return policy on the delivered item / product on the day on which the purchased item has been delivered and received.

Extended return
Items bought in December due to the Christmas season we offer an extended return until January 10, 2021. Items bought on Black Friday can get full refund within 14 days or exchange and receive voucher until January 10, 2021

General: 
Please contact us on [email protected] if you have any questions.

Return Address
BLS HAFNIA
Bredgade 36B st. 
1260 København K

 

Shipping

Denmark: 
Delivery within Denmark takes approx. 1-3 work days. You will receive an email with order confirmation as soon as you place the order and an email when the order is sent. You will get notified by sms when the order is in the parcelshop. 

All orders are shipped with the company GLS and are delivered via these three options in Denmark: 

We offer free shipping on all orders to a parcelshop in Denmark.

GLS Pakkeshop – 0 DKK

– GLS Erhverv  – 59 DKK
– GLS Privat – 79 DKK

Track & Trace: 

U have received 10-12 digit tracking number with your order confirmation: 

Please click here to track and trace your parcel: 

If you haven’t received track and trace  – Please contact our support team.

EU:

Delivery outside of Denmark takes  5-7 work days. 
We also ship to following EU countries with GLS EUROPE for the amount of DKK 150,-

Austria, Belgium, Bulgaria, Croatia, Cyprus, czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Sweden, Slovenia, Spain and United Kingdom

During the busy season such as Christmas and Black Friday orders can take extra time to be delivered. 

BLS HAFNIA does not refund shipping cost on your order.