Terms & conditions

Delivery- and payment confidentiality

All orders are shipped with the company GLS ( General Logistic Services) and are delivered via services GLS Parcelshop, GLS Business or GLS private delivery.

Payment

Please notify that all orders on our webshop is with 25 % danish VAT. All prices are shown in DKK currency on the website.

By paying for an order on the website, an order confirmation will be sent to you. When we have registered your payment, the order will be packed and sent.

We use Stripe and Clearhaus as our payment method. Pay safe with credit card through Stripe. Pay using MasterCard, MasterCard Debit, Visa & Visa Debit Mobilepay.

It is not possible to get transfered your money back to another account than the card used for the purchase on the website.

Warranty information

Any errors or defects in the delivered items / products from the website must be invoked and be enforced against BLS Hafnia group within 2 months after the error / defect has been discovered.

Contacting BLS Hafnia group is demanded, if an eventual error / defect has been discovered. The customer is held accountable if failing to contact BLS Hafnia in the time period noted, and is basically unenforceable 2 years after the delivery has been made.

Returns / exchanges

We offer a 14 day return policy on the delivered item / product on the day on which the purchased item has been delivered and received. If you want to return your purchased items / products BLS Hafnia must be informed and it will be returned within 14 days.

Extended return

Items bought in December due to the Christmas season we offer an extended return until January 10, 2021. Items bought on Black Friday can get full refund within 14 days or exchange and receive voucher until January 10, 2021

If you want to exchange your product/s to another size, style or color please place an new order and make a return of your product/s through our return form. Please click here and return your products.

To use our return form it cost 29 DKK and will be deducted from the total amount when we credit.

Items / products being returned must be returned in the same condition and quantity as it is received. In addition, the item must not be put in use and all original tags must be intact and in original packaging.

As a customer you are responsible to follow the washing instructions and we don’t refund or exchange if you don’t.

If the above are to be met, we will refund the purchase price paid of the returned order.

BLS HAFNIA does not refund shipping cost on your order.

Please note that we don’t offer return on underwear because of hygienic issues.

Privacy statement

Information about your name, address, phone number, etc. Is treated confidentially and thus used only when we operate your order. Legal requirements say that we may store your personal information for up to five years.

BLS Hafnia is responsible for the handling of personal data; therefore the data is stored on a secure server. We will not disclose your personal information to third parties. PayPal and Epay are our payment solutions, which means that BLS Hafnia do not handle your data stated by the use of debit cards.

Disclaimers

We take reservations for errors and deficiencies in prices and descriptions and availability.

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