The below general terms & conditions apply to all agreements concluded between any legal entity of BLS Hafnia (the “Seller”) and the Buyer (the “Customer”) on the delivery of goods and services (the “Products”) by the Seller.
Bredgade 36B, st.
1260 København K
All orders are shipped with the company GLS ( General Logistic Services) and are delivered via GLS Parcelshop, GLS Business, or GLS private delivery.
For orders in Denmark the delivery time is 1-3 business days. For international delivery the delivery time is 5-7 business days.
Please note that all orders on our webshop have 25% danish VAT. All prices are shown in EUR currency on the website.
We use Stripe and Clearhaus as our payment methods. You can pay using MasterCard, MasterCard Debit, Visa, Visa Debit, and Mobilepay.
When refunding, it is impossible to transfer the money back to another account other than the one linked to the card used at the purchase.
Contacting BLS Hafnia is demanded if an eventual error/defect has been discovered. The customer is responsible for contacting BLS Hafnia in the period noted and is unenforceable two years after delivery.
Any errors or defects in the delivered items/products from the website must be invoked and enforced against the BLS Hafnia group within two months after receiving the product.
Returns / exchanges
We offer a 14-day return policy on the delivered item/product on the day the purchased item has been delivered and received. Therefore, if you want to return your purchased products, BLS Hafnia must be informed, and it will be returned within 14 days.
The return fee is 4 EUR and will be deducted from the total amount we credit.
Items/products being returned must be returned in the same condition and quantity as it is received. In addition, the item must not be used, and all original tags must be intact and in original packaging.
As a customer, you are responsible for following the washing instructions, and we won't refund or exchange if you don’t.
If the above is met, we will refund the purchase price paid for the returned order.
BLS Hafnia does not refund the shipping cost of your order.
Black Friday & Christmas:
Items bought in December due to the Christmas season we offer an extended return until January 10, 2022. Items bought on Black Friday can get a full refund within 14 days or exchange and receive a voucher for the full amount until January 10, 2023.
Right of withdrawal: You have a 14-day right of withdrawal when purchasing a gift card.
Gift cards purchased on blshafnia.com can only be used on the website and are valid for one year from the date of purchase.
If you have used your gift card, and you choose to return/exchange your products, you will receive a new voucher, where the return fee is deducted from the original price.
Information about your name, address, phone number, etc., is treated confidentially and thus used only when we operate your order. Legal requirements say that we may store your personal information for up to five years.
BLS Hafnia is responsible for handling personal data; therefore, the data is stored on a secure server. We will not disclose your personal information to third parties. PayPal and Epay are our payment solutions, meaning that BLS Hafnia does not handle your data stated by using debit cards.
We take reservations for errors, deficiencies in prices, descriptions, and availability.
We reserve the right to cancel and reject orders due to high demand for special limited collections. In addition, we can cancel orders that do not comply with the rules on the maximum number of purchases.
Be aware that delivery times might be longer.