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Terms & conditions


The below general terms & conditions apply to all agreements concluded between any legal entity of BLS Hafnia (the “Seller”) and the Buyer (the “Customer”) on the delivery of goods and services (the “Products”) by the Seller.

BLS Hafnia
Bredgade 36B, st.
1260 København K
CVR: 36728566

Delivery
All orders are shipped with the company GLS ( General Logistic Services) and are delivered via GLS Parcelshop, GLS Business, or GLS private delivery.

Payment
Please note that all orders on our webshop have 25% danish VAT. All prices are shown in EUR currency on the website.

By paying for an order on the website, an order confirmation will be sent to you. The order will be packed and sent when we have registered your payment.

We use Stripe and Clearhaus as our payment methods. You can pay using MasterCard, MasterCard Debit, Visa, Visa Debit, and Mobilepay.

When refunding, it is impossible to transfer the money back to another account other than the one linked to the card used at the purchase.


Warranty information
Any errors or defects in the delivered items/products from the website must be invoked and enforced against the BLS Hafnia group within two months after the error/defect has been discovered.

Contacting BLS Hafnia is demanded if an eventual error/defect has been discovered. The customer is accountable if not contacting BLS Hafnia in the period noted and is unenforceable two years after delivery.

 

Returns / exchanges
We offer a 14-day return policy on the delivered item/product on the day the purchased item has been delivered and received. Therefore, if you want to return your purchased products, BLS Hafnia must be informed, and it will be returned within 14 days.

If you want to exchange your products for another size, style, or color, please place a new order and make a return of your product/s through our return form.

The freight price is 4 EUR and will be deducted from the total amount we credit.

Items/products being returned must be returned in the same condition and quantity as it is received. In addition, the item must not be used, and all original tags must be intact and in original packaging.

As a customer, you are responsible for following the washing instructions, and we won't refund or exchange if you don’t.

If the above is met, we will refund the purchase price paid for the returned order.

BLS Hafnia does not refund the shipping cost of your order.


Gift cards
Gift cards purchased on blshafnia.com can only be used on the website and are valid for one year from the date of purchase.

Right of withdrawal: You have a 14-day right of withdrawal when purchasing a gift card.

Privacy Statement
Information about your name, address, phone number, etc., is treated confidentially and thus used only when we operate your order. Legal requirements say that we may store your personal information for up to five years.


BLS Hafnia is responsible for handling personal data; therefore, the data is stored on a secure server. We will not disclose your personal information to third parties. PayPal and Epay are our payment solutions, meaning that BLS Hafnia does not handle your data stated by using debit cards.

Disclaimers
We take reservations for errors, deficiencies in prices, descriptions, and availability.

We reserve the right to cancel and reject orders due to high demand for special limited collections. In addition, we can cancel orders that do not comply with the rules on the maximum number of purchases.
Be aware that delivery times might be longer.

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