Shipping
All orders are shipped with the company GLS ( General Logistic Services) and are delivered via services GLS Parcelshop, GLS Business or GLS private delivery.
Delivery within Denmark takes approx. 1-3 workdays. You will receive an email with your order confirmation as soon as you place your order and an email when your order is shipped.
Delivery outside of Denmark takes 5-7 workdays.
During the more busy seasons such as Christmas and Black Friday orders can take extra time to be delivered.
Tracking:
We provide you with a tracking number with your order confirmation. Please insert the tracking number by clicking here: Track and trace
If you have not received your tracking number – please contact [email protected]
If you want to change or cancel your order after you have placed it, you need to contact [email protected]. Our customer support will cancel your order. Your order will also be canceled if you wish to change to another size. Remember to write your name and order number in your email when contacting us.
To change your order, you then must make a new order on our website with the correct style and size.
We aim to pack your order right after it is placed as we strive to deliver all shipments as quickly as possible. Therefore, we can not guarantee that we can stop the order from being shipped
It is your responsibility to pick up your package within 10 days, as parcel shops only have limited space and cannot store packages for an extended period of time.
When a package is not picked up from the parcel shop, it is sent back to our warehouse. It is your responsibility to contact us at [email protected] to arrange for your order to be shipped once again
Return & Exchange
If you want to exchange your product/s for another size, style, or color, please place a new order and create a return of your received product/s with help from our return section.
Insert order number and email address, and you will receive an email with a return label. Click here
Then you need to place a new order with the correct style and size on our webshop.
If you want to return your purchase let our return section guide you. Use your order number and email address to receive the return label.
The return label will be sent to your email. If you cannot find the email in your inbox, please check your spam filter or contact our support team.
When our warehouse has received your package the amount will be credited back to the same bank account/card that was used to purchase the order.
Returned items/products must be in the same condition and quantity as it/they were when first received. Also, the item/s must not have been used, all original tags must be intact and the parcel must be received in the original packaging.
It is not possible to transfer your refund back to another account that is not connected to the card used when purchasing on the website.
If the item is defect or you have not received what you have purchased, you must contact our customer support at [email protected]
Remember to include your name and order number in the email, and we will contact you as soon as possible with a proposal for a solution.
We pay for the freight back and forward when we make mistakes. For more information about your warranty, please check out our Terms and conditions
No – It is not possible to return orders/items in person by showing up at the address. Kindly use our return section as a guide and drop off your return at the closest parcel shop. Find your nearest GLS parcel shop here: https://gls-group.eu/DK/da/depoter-gls-pakke-shops
No – It is not possible to return/exchange an item purchased on our website in a physical store that sells our brand. Items purchased online on our webshop have to be returned to our warehouse.